65% Digital Complaints: GST Transparency Goes Online, 7 Points

₹1.7 Lakh+ Monthly Complaints: GST Cuts Now Under Direct Consumer Watch (2025 Update)

1. New Consumer Power Against GST Violations

• Consumers can now directly report shopkeepers not passing on GST rate cuts.

• Initiative integrated with Next-Gen GST Reforms 2025, aligned with the 56th GST Council Meeting and PM Narendra Modi’s Independence Day 2025 vision.

2. Complaint Categories Expanded (From Sept 22, 2025)

• Dedicated complaint category launched on INGRAM portal.

• Sub-categories cover:

  • Automobiles

  • Banking & Finance

  • Consumer Durables

  • FMCG & Retail

  • E-commerce Platforms

3. Corporate Directives (Sept 17, 2025)

• Meeting chaired by Secretary of Consumer Affairs.

• Major e-commerce firms, industry bodies, and durables companies instructed to:

  • Pass GST reductions directly to consumers.

  • Ensure full financial benefit transfer across sectors.

4. How to File GST Complaints

• Web Portal: www.consumerhelpline.gov.in

• Toll-Free Number: 1915

• Apps/Platforms: INGRAM, NCH app, UMANG app

• Digital Channels: WhatsApp, SMS, Email

• Languages: 17 Indian languages supported

5. Rapid Growth of Consumer Trust (Financial Data)

• Dec 2015: 12,553 calls received by NCH.

• Dec 2024: 1,55,138 calls (over 12x growth in 9 years).

• 2017 Monthly Avg: 37,062 complaints.

• 2025 Monthly Avg: 1,70,585 complaints (360% increase in 8 years).

• 65% complaints filed digitally, showing strong consumer tech adoption.

6. Administrative & Financial Impact

• Complaint data to be shared with CBIC and companies.

• Enables faster legal action and financial compliance tracking.

• Strengthens consumer rights, transparency, and governance.

7. Why It Matters to Consumers

• Prevents shopkeepers/companies from pocketing GST cuts.

• Ensures fair pricing and direct financial savings for households.

• Builds trust in GST system with measurable consumer participation.

Disclaimer – The Profit India

The information provided in this article is for general informational purposes only. While The Profit India strives for accuracy and reliability, we do not guarantee completeness or financial outcomes. Readers are encouraged to verify official government notifications before making decisions. The Profit India shall not be held liable for any direct, indirect, or consequential financial losses arising from the use of this content.